Services

Generic advice and guidance service

This service is designed to offer pro-active generic advice and guidance in assisting clients, mostly with fixed interest portfolios. We provide frequent communications, timely market updates and relevant information, combined with effective best execution through our nominated execution venues. We will always conduct an appropriateness test to ensure that our clients have the requisite understanding to instruct us effectively. Only then we will complete our account opening process and provide a report on the compatibility of existing holdings against the clients' stated investment strategy and risk profile. Any inconsistencies will be identified, and we will offer generic advice and guidance on the available courses of action.

Our generic advice and guidance services are always provided on the understanding that they will be largely followed, although the timing of specific trades will be subject to our clients’ instructions. Written valuations, account statements, market comment, and investment reviews are provided monthly with administration fees charged according to our schedule of charges. Our clients are always encouraged to keep us updated of their investment objectives and strategy, when relevant. We provide timely market information relevant to our clients’ portfolios and always aim to ensure that the highest standards of service are maintained at all times.

We accept responsibility for the appropriateness of all our clients’ transactions and always exercise diligence, skill and care based on the information available. Any amendments to these arrangements will be notified to our clients in writing and either party may initiate such changes. Unless notified to the contrary, we may call our clients from time to time to provide relevant market information without having been expressly invited to make such calls. Our ability to communicate with our clients in such way increases the effectiveness of our service and we will only make such calls between 8.00am and 8.00pm Monday to Friday.

Monthly Administration Fees for Trading, SIPP and ISA accounts and Dealing Charges for Equities and Fixed Interest Instruments

→ Standard Schedule of Fees and Charges

Our work ethos

We initially categorise all clients as Retail Clients as this will afford the highest level of protection under the UK regulatory system and enable any complaint to be referred to the Financial Ombudsman Service. We are committed to providing the highest standard of service and have designed all our systems and processes accordingly so that we are:

At all times open, honest and transparent;
At all times place our clients’ interests above ours;
At all times communicate clearly, promptly and without jargon;

Client instructions

Clients can give or terminate instructions at any time, but without prejudice to the completion of transactions already initiated. We accept instructions by telephone, letter, email or text but such instructions will not be deemed to have been accepted by us until we have issued a confirmation to you. Any transactions affected before termination, a due proportion of any periodic fees for services will be settled to that date.